Details about the services provided, including types of deliveries (e.g., standard, express, international), package sizes, and delivery options.
Information on how customers can request the courier service (online booking, phone call, etc.).
2. Shipping and Delivery
Delivery Time: Estimated delivery timelines (e.g., next-day, 2-3 days, etc.) and conditions for delays.
Shipping Zones: Areas covered by the service (local, national, or international).
Delivery Charges: Pricing structure for different services, weights, and distances.
Delivery Confirmation: Policies regarding tracking and proof of delivery (e.g., signature required upon delivery).
3. Customer Responsibilities
Package Preparation: Ensuring packages are properly packed and labeled.
Item Restrictions: Not allowed to ship prohibited items, such as hazardous materials, perishable goods, and valuables.
Accurate Information: The customer must provide accurate address details, including any special instructions for delivery.
4. Courier’s Responsibilities
The company’s responsibility to handle packages with care, maintain confidentiality (subject to conditions).
Liability for damages or loss is limited upto 3000Rs per shipment.
5. Pricing, Payment, Insurance and Liability
Shall be applicable as per the signed agreement.
6. Cancellation and Refunds
Conditions under which the customer can cancel or reschedule a shipment and any associated fees.
Policies for refunds in case of delays, lost items, or cancellations.
8. Claims Process
Procedure for submitting claims if an item is lost, damaged, or delayed.
Time limits for reporting a claim and required documentation.
9. Privacy and Data Protection
How customer information (address, contact details) is collected, stored, and used.
The courier’s commitment to protecting customer privacy and complying with data protection regulations.
10. Force Majeure
Clauses that address situations where the courier cannot deliver due to uncontrollable events (e.g., natural disasters, strikes, or pandemics).
11. Dispute Resolution
Methods for resolving disputes, such as mediation, arbitration, or through the courts.
Jurisdiction and applicable law in case of legal proceedings.
12. Amendments to the Terms
The courier’s right to change or update the terms and conditions, including how customers will be notified of these changes.
13. Contact Information
Customer service contact details, including phone numbers, email addresses, and physical addresses for support or claims.
14. Shipping, safety, and prohibited items
Kindly refer to the International Air Transport Association (IATA) the global standards for air transport, including regulations for shipping, safety, and prohibited items.
